Deliveries and returns

Deliveries

Once we have received your order you will be sent a confirmation email, the email will include your delivery/ billing address and the item you have ordered + quantity. 

UK standard delivery service is free of charge, we provide express delivery options on checkout, for next day delivery service your order must be placed before 12:00 pm (GMT).

UK Couriers: DPD/ UPS/ PARCELFORCE/ FedEx

Europe & Rest of The World Couriers: DHL/DPD/UPS

Our couriers require signature for any deliveries, so please have someone available, if a calling card is left because no one was there, you can call the couriers and they will re-arrange the delivery with you (Details for couriers can be found with card left)

No parcels can be re-directed once shipment details have been confirmed.

House of Leather will not incur any charges as a result of taxes or charges in certain countries as this is the liability of the purchaser.

Returns & Exchanges

As mentioned in our FAQs our returns and exchanges the following also applies.

All goods can be refunded or exchanged (Within 30 Days of purchase) as long as the packaging and condition of the product returned to us is of that we sent to the purchaser, however there are no refunds or exchanges on used item/s, or damaged item/s..

Any returns that are the result of our error such as if we sent the wrong item, size, colour etc… we will cover the return shipping costs. For any other reason returning items will be at the buyer’s expense.

Also to have that peace of mind you have up to 30 days of the purchase date to return your goods. (Only if in same condition and packaging as sent to purchaser and as mentioned NOT on used item/s)

The return parcel is solely the responsibility of the purchaser, unless requested a pick up from our couriers, which will be subject to delivery charges.

Please note any order cancellations will need to be noticed to us via e-mail within 14 days of purchase date with return product number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

Further Information:

If you require any further information, or queries, feel free to get in touch with us at info@houseofleatheruk.com.

We target to reply to all queries within 24 Hours.

FAQs

(1) Who Will Deliver My Order/s and When?

At House of Leather we handle quality with only quality couriers, hence we use one of the best courier services in the world, all orders we sent are fully traceable. All orders are dispatched during business working days which are Mon-Fri (Excluding Bank Holidays, Christmas Festive Holidays). All Orders before 12:00 Mon-Fri are dispatched the very same day, any orders after 12:00 are dispatched the following business working day, Also all our deliveries are FREE within mainland United Kingdom, and delivery's are between 1-2 working days.

All orders delivered via our couriers are signed for, so please arrange for someone to be able to sign for the goods and if in any instance no one could be present the couriers will leave a calling card, where you can contact them directly and re-arrange the delivery date/time.

(2) Whom Do You NOT Accept Order/s From?

We do not believe in NOT accepting order/s from anyone, anywhere, we deliver all around the world, however because couriers charges are not within our hands, delivery charges can vary from Europe to rest of the world, but rest assure these charges are the most competitive and is a result of years of successful continued business relations.

(3) Confused About Refunds & Exchanges?

Don’t Worry! we can refund and exchange all items, all we request is you send the item back to us in the same packaging and condition we sent it to you WITHIN 30 days of purchase date (All items are thoroughly checked before being dispatched to customers). We reserve the right to refuse 'Refunds' on all used Item/s.

Orders that are returned to us which are NOT faulty will be refunded plus initial delivery charges and when exchanges are processed it will be subject to delivery charges.

(4) Customer Security & Payments?

House of Leather will take payment via on-line sales [incl. Standard VAT] using Credit Cards, Debit cards: We accept all Major Credit & Debit cards

Credit verified orders will be confirmed by email. Unverified orders will be notified by email.

House of Leather reserves the right to refuse any order.

All orders are carried out in sterling; orders placed are confirmed via e-mail and dispatched upon bank receiving clear funds

 

Based on 6487 reviews
91%
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A good cap... but.

Write your comments here. I do like the cap, It is well made and looks good, however, the sizing is a bit tight. If (when) get another I will go one size up.

Replacement bag

Bought as a work bag very pleased with my purchase plenty of compartments

Great Jacket

This jacket fits well, feels good and isn’t too heavy. Well recommended. Quick delivery.

JACKET ZAVI BLACK

Fantastic service from House Of Leather.
Received order in 2 days.
The jacket itself is of the highest quality.
As regards sizing, l’m a 40” chest & 36” waist.
I ordered Large, & it fits like a glove.
I’m very happy with my purchase & thoroughly recommend it. Top marks also to House of Leather.

Fantastic

High quality and perfect fit....love it.

Good leather…..

An excellent, well-made gilet of good quality leather. Looked after, it should last a long time! The only improvements I can think of are that a 2-way zip and an extra couple of inches length would be great!

Great jacket

I love the jacket . Good fit (smaller that I thought but I’m happy with that)and arrived quickly.

Wonderful jacket!

I's so soft and comfortable. . .I adore it!
Thank you!

Leather bag

I love it nice size thought it was a bit on expensive side

Same Great Fit and Quality!

I just received the Men's Leather Bomber Pilot Jacket Removable Collar Leroy Brown. I previously purchased the same jacket in black and this jacket fits just as well as the last. The leather quality very good. My only wish is that House of Leather would sell more cowhide leather jackets.

Great quality wallet

Very pleased with the item,
Delay and no communication getting it as I initially ordered a black one which they didn’t have,
However they didn’t communicate this until I contacted them to chase up where my order was,
I opted for an alternative in brown,
If they didn’t have a black one then don’t sell it and take my money.

Zip Around Leather Travel Holdall Monaco Tan

Cabin bag

Lovely overhead cabin bag, hard case to keep everything safe. Easy to manner as has 4 wheels, and light weight. Very pleased with purchase

Great quality

I'm a size 16, based on the reviews I ordered size 20 and it fits perfectly. It's the exact same size as a leather skirt I have from another brand

Well pleased with James Black box Harrington

Great quality leather black Box Harrington jacket and great customer service💯

Lovely Jacket

Soft leather, true to size, a very flattering jacket.

on time

great looking bags and speedy service

Leather shoulder bag

Such a wonderful soft leather product with several pockets of various sizes, which makes it so easy to manage purse, keys, phone etc. it is also vary comfortable to wear and it has an adjustable strap. I’m very happy with it and would recommend to anyone. Very good value!!!

Leather jacket

I love it nice leather looks great

Loved it

It's a stunning bag and I am thrilled with it. Needs a few more pockets inside though to keep things organized

Best Buy

Excellent Blazer fits perfectly and at a great price. I have two family members on verge of placing their orders,

Bag woman’s grained

Big great but the pocket inside has been folded over a bit of a pain but lovely size