Deliveries and returns

Deliveries

Once we have received your order you will be sent a confirmation email, the email will include your delivery/ billing address and the item you have ordered + quantity. 

UK standard delivery service is free of charge, we provide express delivery options on checkout, for next day delivery service your order must be placed before 12:00 pm (GMT).

UK Couriers: DPD/ UPS/ PARCELFORCE/ FedEx

Europe & Rest of The World Couriers: DHL/DPD/UPS

Our couriers require signature for any deliveries, so please have someone available, if a calling card is left because no one was there, you can call the couriers and they will re-arrange the delivery with you (Details for couriers can be found with card left)

No parcels can be re-directed once shipment details have been confirmed.

House of Leather will not incur any charges as a result of taxes or charges in certain countries as this is the liability of the purchaser.

Returns & Exchanges

As mentioned in our FAQs our returns and exchanges the following also applies.

All goods can be refunded or exchanged (Within 30 Days of purchase) as long as the packaging and condition of the product returned to us is of that we sent to the purchaser, however there are no refunds or exchanges on used item/s, or damaged item/s..

Any returns that are the result of our error such as if we sent the wrong item, size, colour etc… we will cover the return shipping costs. For any other reason returning items will be at the buyer’s expense.

Also to have that peace of mind you have up to 30 days of the purchase date to return your goods. (Only if in same condition and packaging as sent to purchaser and as mentioned NOT on used item/s)

The return parcel is solely the responsibility of the purchaser, unless requested a pick up from our couriers, which will be subject to delivery charges.

Please note any order cancellations will need to be noticed to us via e-mail within 14 days of purchase date with return product number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

Further Information:

If you require any further information, or queries, feel free to get in touch with us at info@houseofleatheruk.com.

We target to reply to all queries within 24 Hours.

FAQs

(1) Who Will Deliver My Order/s and When?

At House of Leather we handle quality with only quality couriers, hence we use one of the best courier services in the world, all orders we sent are fully traceable. All orders are dispatched during business working days which are Mon-Fri (Excluding Bank Holidays, Christmas Festive Holidays). All Orders before 12:00 Mon-Fri are dispatched the very same day, any orders after 12:00 are dispatched the following business working day, Also all our deliveries are FREE within mainland United Kingdom, and delivery's are between 1-2 working days.

All orders delivered via our couriers are signed for, so please arrange for someone to be able to sign for the goods and if in any instance no one could be present the couriers will leave a calling card, where you can contact them directly and re-arrange the delivery date/time.

(2) Whom Do You NOT Accept Order/s From?

We do not believe in NOT accepting order/s from anyone, anywhere, we deliver all around the world, however because couriers charges are not within our hands, delivery charges can vary from Europe to rest of the world, but rest assure these charges are the most competitive and is a result of years of successful continued business relations.

(3) Confused About Refunds & Exchanges?

Don’t Worry! we can refund and exchange all items, all we request is you send the item back to us in the same packaging and condition we sent it to you WITHIN 30 days of purchase date (All items are thoroughly checked before being dispatched to customers). We reserve the right to refuse 'Refunds' on all used Item/s.

Orders that are returned to us which are NOT faulty will be refunded plus initial delivery charges and when exchanges are processed it will be subject to delivery charges.

(4) Customer Security & Payments?

House of Leather will take payment via on-line sales [incl. Standard VAT] using Credit Cards, Debit cards: We accept all Major Credit & Debit cards

Credit verified orders will be confirmed by email. Unverified orders will be notified by email.

House of Leather reserves the right to refuse any order.

All orders are carried out in sterling; orders placed are confirmed via e-mail and dispatched upon bank receiving clear funds

 

Based on 6267 reviews
91%
(5709)
7%
(440)
1%
(86)
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(12)
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(20)
Brown leather jacket

High quality lovely jacket

Cross body bag with flap

Lovely leather. Plenty of pockets, some with zips.
Pleased with it.

excellent but skirts too tight

Lovely

Speedy delivery great product which is made of the sort of leather that will just get better looking with age, the front pocket is perfect for quick retrieval of laptop and liquids at security, great highly recommend

Womens Messenger Cross Body Leather Bag Medium HOL1591 Black

Excellent quality and fit jacket.

I had a similar leather jacket for many years until it eventually wore out. This one though is much better with a better fit and higher quality leather. It is soft and supple and looks much more expensive than it was.
There were two tiny faults. A single small thread pull in the lining and a very tiny mark on the leather of one sleeve that had been over-waxed to try and conceal it. The mark was almost invisible before but there is a small darker area around it now from the over-waxing. This will probably fade back in time.
Overall teh coat is excellent value

Love the coat it’s amazing 🤩 I got this for my husband for Christmas he loves it. I would say get a smaller size , I had to send mine back as it was too big , no fuss sending back ,and receiving another one 👍🏻👍🏻Thank you.

Delighted

Beautiful jacket and good quality leather

Thank you

We were very pleased to recieve a well designed 'bum bag' Suitable for the Older Woman who needs to have her vital posessions while keeping hands free.

Good quality

The bag was larger than I’d hoped but is very well made and very good quality with ample pockets.

Biker jacket

Love my jacket - the leather is so soft and it’s very comfortable.

Loved it and brilliant price good quality

Birthday present

Lovely bag, good quality, surprise present for hubby and he loves it

Leather Pouch Wrist Bag

Very Nice!!! Feels a lot more expensive than it was :O)

So cozy

I really like this jacket very much! It’s well made, very good looking, and warm and cozy. I keep receiving compliments when I wear it. The only thing is do measure carefully. The sizing measurements are the size of the garment not the person, so don’t allow for wearing jumpers underneath. This means you will probably need to size up. (I sent back my 14 and got a 16 and that process went very smoothly).

Very nice leather waistcoat.

Well made, fits well. Nice colour. Would buy again.

Quality jacket

I was dubious buying on line without seeing the jacket but needn’t have been, quality ‘antiqued’ leather, heavy and warm, just what I wanted. Found it very true to size, as only wanted a t shirt under it, you will not need loads of layers anyway as it does what it’s supposed to do.

Leather Jacket

The jacket is lovely, well made and feels comfortable. The only problem is the sleeves are slightly too long

Beautiful Bag

I bought this for my Mother in Law as a birthday gift. She was delighted with it. The leather is lovely and it has the right amount of pockets and zips, she was really happy with it!

Ladies leather trousers

I did order a size 12 befor but they didn’t fit so I ordered a size 14 and they do fit the quantity is really good I would buy from these again

Womens Soft Leather Cross Zip Biker Jacket Anna Brown

leather Burgundy cap

very nice cap & fit also a quick service from you thanks will be back for more

Excellent quality

Nice bag

I'm very pleased with his handbag - nice quality and just the right size for the items I choose to carry on a regular basis without being too heavy.