Refunds policy

Returns

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@houseofleatheruk.com.

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 6355 reviews
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Lovely soft Leather

Really pleased with my jacket, the leather is really soft, looks very stylish. I’m usually a size 14 but ordered a 16 and fits perfectly.

Mens Heavy Duty Leather Biker Brando Jacket Kyle Black

Tan leather jacket

It’s fantastic

Mens Suede Button Fastening Waistcoat Don Brown

Leather two tone Wallet

Excellent leather wallet exceptionally well made large cow leather wallet, with plenty of bank card slots and see through compartment. Ample room also for bank notes and coins.And for all your hidden receipts etc. Hopefully this wallet will last me a long time. Cant fault it all.

Nice bag

Nice bag with very quick delivery. My previous bag was several years old so looked for replacement. Found this one (coincidentally the same make!) fits everything I need in and looks good.

Crossbody Leather Handbag.

I have been looking for the above bag for sometime. At last l have found the perfect item. The pictures on the website gave a good illustration of the inside layout. This is critical for me. The inside divisions and pocket are perfect for keep items separate.
Keys, pen, tissues etc, are quick and easy to find. The quality of the leather is good which makes the bag sturdy. The bag was delivered within 36 hrs. All good.

The finish of the product, texture of the leather, style & perfect fit. Looks great

Bit bigger than expected but love it. The colours will suit most anything.

RAF PILOT JACKET

Very well made and fits perfect..no complaints from me.

Great Bomber Jacket

Delighted, very well made.

Leather crossbody bag

I am very pleased with this real leather handbag it was delivered very quick

Woman's leather trench coat

Amazing product, delivery and even more smoother exchange. Cannot recommend the company enough

Perfect handbag

The bag was exactly as described. Good quality and good value!

Brilliant coat so warm thsnkyou land of leather. Only 1minus point inside pocket needs to be much bigger

Excellent Man Bag!

I bought this for my husband’s birthday. He was absolutely bowled over by it. It was just what he wanted and very impressed with the quality. One very happy recipient!

Great quality

Really nice jacket and excellent value for money.

Fast delivery great jacket.

Laptop bag

I am very happy with my black leather laptop bag. The leather is soft and good quality.The zipper is good quality I love it’s classic look.

Great Quality Jacket - So warm!

I'm always a little wary of buying online, but there was nothing disappointing about this Jacket. Great quality and a good fit. The ability to turn up the sleeves means that there is great flexibility in the sleeve length. I found that turned up like the illustration is the right length for me but I could have had them longer or shorter also. I would buy from House of Leather again

Really sad!

I loved the jacket but had to return it as it was too short a fit on me.

Happy Hubby

Very pleased with the quality and fit, hubby loves it! One thing that I would have wished is to have a couple more eyelets on belt.

Lovely excellent quality bag

I bought this bag as it had a longer strap than normal which is what I needed. This cross body bag hangs lower so is more comfortable and easier to use.

Nice design. Bag is a bit stiff to get in the inside but hopefully it will soften as time goes on. Great looking bag. Very fast service and delivery.