Refunds policy

Returns

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@houseofleatheruk.com.

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 6653 reviews
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(21)

Very pleased with this hat. It's a nice shape and the leather has a lovely buttery quality whilst still being robust. Recommended.

Coolest Jacket Ever 😎

Absolutely love the jacket. The quality and style is just amazing. I’m so glad I found this as I literally love it!

Lovely

Really lovely bag and purse. A birthday gift. Leather is so soft. Delivered Really quick.

Not my first jacket from this company. Unlikely to be my last. Delivered on time as promised and excellent quality at the price point. I disagree with those saying the jacket "doesn't work" with the detachable collar taken off. The studs are invisible with the collar down. Very satisfied overall.

Black box Harrington jacket

Nice lightweight jacket.Soft leather.Fits true to size.Overall pleased.

Leather backpack

Lovely backpack. Perfect size, roomy inside and several pockets outside too. Would definitely recommend.

Can’t fault it lovely soft leather glad i went 1 size bigger fits perfect thats 2 jackets ive had off them .

nice soft leather wallet it was a present for my son he loves it

great wallet leather is soft

Too Big

It’s a fantastic jacket - but too big for me. We have returned it for you to replace with a small. I have also changed the delivery address. Thank-you

Barcelona Bum Bag

Terrific, although it could be a touch larger,
to comfortably accommodate phone and passport etc.

As expected

Good quality leather, fits well and looks good.

Mens crossover bag

The bag was maybe a bit smaller than what I expected , but I am pleased with the bag , and the quality . Maybe on the website if you provided measurements it would be helpful . But I am well pleased with the bag , and swift delivery. Thanks j veighey

Mens Two Tone Leather Cross Body Bag

Nice bag!

Leather Wallet

The item was just as advertised. It was for my grandson and he was delighted with it. I have recommended you to my friends and family. I was extremely pleased with the immediate dispatch of the wallet and speedy delivery. Thank you.

Over night bag

Very good product

I love it! Fast, polite and reliable delivery; and all arrived in good order.

I love the coat! It is precisely as advertised on the web site, and choosing the correct size was a breeze: the size charts and measuring instructions were very helpful.
Delivery was fast, the delivery person polite, and everything arrived in good order.
I have no complaints and will be buying from House of Leather again in future.
Many thanks,
One Very Satisfied Customer

Lots of good value products, great service

I found just what I was looking for, ordering was straightforward, delivery was fast and I was kept informed at all times. Excellent!

Small for size. I got a size 22, im usually size 18-20 and its tight fitting over the sleeves. They are definitely not built for a size 22 women. Saying all that im keeping the jacket as its quite good for the price. I paid £109 so its really cheap for what it is. Good quality leather.

Received my brown bomber jacket on time and pleasantly surprised as was a perfect fit and the quality was really good. The service I received was 1st class.Thanks.

Womens Real Leather Small Crossbody Bag Classic Organiser Multi Pockets Kiera Black

Not totally happy

Disappointed with the brim size, Quite a bit smaller than the 3 inches quoted on the web site

Love it

Really good quality and very reasonable price. It's use is for dog walking, I think i will get years of wear out of it.