Refunds policy

Returns

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@houseofleatheruk.com.

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 6274 reviews
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Happy happy happy

Great fit great quality so soft more than happy with it

Great quality product

Very happy with my chosen purse . Leather is soft
and great quality . Simple but stylish design just what I was looking for. Good price. Thank you !

Womens Envelope Style Leather Purse Adelaide Black

Good large cross body bag

Very spacious with many useful pockets of different size. Ideal for travel.

Gorgeous and an absolute bargain

This jacket is everything I hoped it would be. Lovely soft leather and well made. Unfortunately I received a size smaller than I ordered, and they didn't have my size left when I contacted them, because it's an end of line sale item. So, it's a bit snug. Kept cos I love it, so diet is necessary!

Great fit and good quality

Brown leather jacket

High quality lovely jacket

Cross body bag with flap

Lovely leather. Plenty of pockets, some with zips.
Pleased with it.

excellent but skirts too tight

Lovely

Speedy delivery great product which is made of the sort of leather that will just get better looking with age, the front pocket is perfect for quick retrieval of laptop and liquids at security, great highly recommend

Womens Messenger Cross Body Leather Bag Medium HOL1591 Black

Excellent quality and fit jacket.

I had a similar leather jacket for many years until it eventually wore out. This one though is much better with a better fit and higher quality leather. It is soft and supple and looks much more expensive than it was.
There were two tiny faults. A single small thread pull in the lining and a very tiny mark on the leather of one sleeve that had been over-waxed to try and conceal it. The mark was almost invisible before but there is a small darker area around it now from the over-waxing. This will probably fade back in time.
Overall teh coat is excellent value

Love the coat it’s amazing 🤩 I got this for my husband for Christmas he loves it. I would say get a smaller size , I had to send mine back as it was too big , no fuss sending back ,and receiving another one 👍🏻👍🏻Thank you.

Delighted

Beautiful jacket and good quality leather

Thank you

We were very pleased to recieve a well designed 'bum bag' Suitable for the Older Woman who needs to have her vital posessions while keeping hands free.

Good quality

The bag was larger than I’d hoped but is very well made and very good quality with ample pockets.

Biker jacket

Love my jacket - the leather is so soft and it’s very comfortable.

Loved it and brilliant price good quality

Birthday present

Lovely bag, good quality, surprise present for hubby and he loves it

Leather Pouch Wrist Bag

Very Nice!!! Feels a lot more expensive than it was :O)

So cozy

I really like this jacket very much! It’s well made, very good looking, and warm and cozy. I keep receiving compliments when I wear it. The only thing is do measure carefully. The sizing measurements are the size of the garment not the person, so don’t allow for wearing jumpers underneath. This means you will probably need to size up. (I sent back my 14 and got a 16 and that process went very smoothly).

Very nice leather waistcoat.

Well made, fits well. Nice colour. Would buy again.

Quality jacket

I was dubious buying on line without seeing the jacket but needn’t have been, quality ‘antiqued’ leather, heavy and warm, just what I wanted. Found it very true to size, as only wanted a t shirt under it, you will not need loads of layers anyway as it does what it’s supposed to do.