Refunds policy

Returns

***EXTENDED CHRISTMAS RETURNS, any orders placed from 1st November can be returned to us till 31st January 2025

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@houseofleatheruk.com.

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 6073 reviews
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Black cross body bag

Just what I was looking for, perfect size, second bag I have bought from you.

Black trousers

I ordered a size too big and changed it for a smaller size and am really thrilled..
Great fit .. and soft soft leather ..

Soft Leather Cross Zip Biker Jacket Lola

I brought this jacket as a treat to myself. I have been looking for a while and nothing really peaked my interest, until I found the house of leather. The ja key is perfect in fit and quality! Setvie from this company was great kept me informed of my order. Would highly reccomend

Beautiful bag and extremely well made

Fabulous jacket

Bought for my husband as a gift, fantastic quality, fit and feel in great colour, he loved it.

Fantastic service. Placed the order and received the jacket within 24 hours which is an achievement being so close to Christmas. Would definitely recommend.

Cool warm!

I bought my first flying jacket in 1970! I have owned one ever since, 6 in total. This jacket is just perfect. It feels so comfortable and easy to wear, quite an achievement for such a heavy jacket. It looks great ang gets comments regularly, oh yea and it's warm!!

Can’t review yet as it’s a Christmas present

Waistcoat

Lovely waistcoat, well made, great product, great delivery service.
Large range of quality products
Pete b ♥️

Leather cross shoulder bag

Very pleased with this purchase.Just what I needed, good size and plenty of compartments

My husband absolutely loved his birthday present! This is a beautiful bomber jacket G – one aviator, absolutely classy, well-made, excellent material (leather), and the craftsmanship is gorgeous! I will definitely be buying other products from this company. Not only is their product top notch top of the line, but their service and delivery completions are perfect! Thank you house of leather wishing you all a very merry Christmas!

Lovely Gift

Very well made, my husband will love it on Christmas Day

Item returned

This item was returned as it was not the right size and was replaced with an alternative. The process of returning an item was a little daunting as it was so near Christmas. However there was no need to worry at the replacement ment was sent within 2 days of returning the original. Very fast and efficient. The replacement was exactly what was wanted so all parties are very happy. We would definitely use House of leather again. 10 Stars.

Looks Excellent

Looks stylish and good quality. It's a Xmas gift for our son. Have bought several jackets from House of Leather past few years and all have been excellent so far.

Womens Real Leather Mac Coat 3/4 Length Classic Style Riley Black

Great quality

Lovely soft leather & great quality. Great service too. Delighted - thank you :-). 5 stars.

Absolutely lovely and very lightweight. Bought as a gift for Christmas

Fab u lous

Wow it’s perfect such good quality!! Excellent service and delivery time .. cannot fault and I love it .. it’s do warm

Ladies Leather 22inch Long Knee Length Pencil Skirt SKT1 Black

Great jacket

Really pleased with it, have been looking for the right one for years. First try was a it tight, but the next was just right. Thanks

Hi very pleased with the bag can’t wait till spring

I’m originally size 10, but bought this size 16 as I wanted oversized. But still size 16 is looks not oversized. I should have bought size 18-20. In general jacket nice

Great present for me mum! Spacious enough for her purse, keys and extra bits! Good sturdy bag!

Leather trousers

Great value for money, excellent style and good quality leather makes for perfect fit. Free delivery and quick.

Great bag, good quality.

I am actually using this as a doctors bag, wish it was a bit bigger but it’s surprising how much it fits in. BP sphyg. Stethoscope, thermometer and lots of bits and bobs.