Refunds policy

Returns

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@houseofleatheruk.com.

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 6487 reviews
91%
(5907)
7%
(459)
1%
(89)
0%
(12)
0%
(20)
A good cap... but.

Write your comments here. I do like the cap, It is well made and looks good, however, the sizing is a bit tight. If (when) get another I will go one size up.

Replacement bag

Bought as a work bag very pleased with my purchase plenty of compartments

Great Jacket

This jacket fits well, feels good and isn’t too heavy. Well recommended. Quick delivery.

JACKET ZAVI BLACK

Fantastic service from House Of Leather.
Received order in 2 days.
The jacket itself is of the highest quality.
As regards sizing, l’m a 40” chest & 36” waist.
I ordered Large, & it fits like a glove.
I’m very happy with my purchase & thoroughly recommend it. Top marks also to House of Leather.

Fantastic

High quality and perfect fit....love it.

Good leather…..

An excellent, well-made gilet of good quality leather. Looked after, it should last a long time! The only improvements I can think of are that a 2-way zip and an extra couple of inches length would be great!

Great jacket

I love the jacket . Good fit (smaller that I thought but I’m happy with that)and arrived quickly.

Wonderful jacket!

I's so soft and comfortable. . .I adore it!
Thank you!

Leather bag

I love it nice size thought it was a bit on expensive side

Same Great Fit and Quality!

I just received the Men's Leather Bomber Pilot Jacket Removable Collar Leroy Brown. I previously purchased the same jacket in black and this jacket fits just as well as the last. The leather quality very good. My only wish is that House of Leather would sell more cowhide leather jackets.

Great quality wallet

Very pleased with the item,
Delay and no communication getting it as I initially ordered a black one which they didn’t have,
However they didn’t communicate this until I contacted them to chase up where my order was,
I opted for an alternative in brown,
If they didn’t have a black one then don’t sell it and take my money.

Zip Around Leather Travel Holdall Monaco Tan

Cabin bag

Lovely overhead cabin bag, hard case to keep everything safe. Easy to manner as has 4 wheels, and light weight. Very pleased with purchase

Great quality

I'm a size 16, based on the reviews I ordered size 20 and it fits perfectly. It's the exact same size as a leather skirt I have from another brand

Well pleased with James Black box Harrington

Great quality leather black Box Harrington jacket and great customer service💯

Lovely Jacket

Soft leather, true to size, a very flattering jacket.

on time

great looking bags and speedy service

Leather shoulder bag

Such a wonderful soft leather product with several pockets of various sizes, which makes it so easy to manage purse, keys, phone etc. it is also vary comfortable to wear and it has an adjustable strap. I’m very happy with it and would recommend to anyone. Very good value!!!

Leather jacket

I love it nice leather looks great

Loved it

It's a stunning bag and I am thrilled with it. Needs a few more pockets inside though to keep things organized

Best Buy

Excellent Blazer fits perfectly and at a great price. I have two family members on verge of placing their orders,

Bag woman’s grained

Big great but the pocket inside has been folded over a bit of a pain but lovely size