Refunds policy

Returns

***EXTENDED CHRISTMAS RETURNS, any orders placed from 1st November can be returned to us till 31st January 2025

All goods can be refunded or exchanged (Within 30 Days of purchase), for any order cancellations we will need to be notified via e-mail within 14 days of purchase with your order reference number. Failure to do so may result in exceeding your return cool of period and subject to non-refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@houseofleatheruk.com.

Shipping

To return your product, you should mail your product to: Nature Trail House, 12 Billet Road, London, E17 5DN, United Kingdom, please ensure you include your order reference number, your name and address inside the parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of our error such as if we sent you the wrong item we will cover your return postage costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. However when we send exchange items we will issue you a tracking number so you can track the parcel.

If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance.

Based on 5901 reviews
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Ich liebe diese Jacke! I’m in love with this coat!

It is warm, light and very posh! Just a week after I have ordered it reached Germany. Just perfekt! I have a lot of leather and fur coats. I know what I am talking about. Ha ha :)
I normally wear a size 10 (EU: S or 36). Hier I ordered size 42. Every Jacket has its own Size Guide. Have a look before you order.

Fantastic product.

My jacket arrived on time. I received a beautiful sheepskin jacket. It fits perfectly. Keeping me warm as toast even at -3 cel.
Love the jacket and will be using house of leather again.
If you are looking for a great leather shop it's here.
Michael F.

It is of excellent quality, but unfortunately the color in the photo is different from what I received. It is sky blue, but what I received is more of a gray color.

I liked the size with plenty of room and separate compartments. I am really happy with it . Would recommend the shoulder bag.

Clutch murse

It is a beautiful piece. Seems very well made and should fit the usual knickknacks like my phone, wallet, keys, pack of paper tissues. The shade of brown leather is a bit less tan than it appeared on the photographs, but it is by all means gorgeous.

Classic Two Tone Weekend Bag Savoy Tan

Really pleased with the purchase, quality and service

Black Button Nick Waistcoat

Great waistcoat, true black and quality leather . Second waistcoat we have had from House of Leather, ordered the Burgundy version just over a year ago and would highly recommend. Delivery was great, no problem whatsoever and came very well packaged. Will certainly be ordering again in the future.

Fantastic

Loved the skirt but still to small , ordered another but still to small , very small fitting x

Beautiful jacket. Amazing product. Fast delivery.

Highly recommend.

Biggles flys again

Really pleased with the quality and it fits true to size!

Mens Leather Small Cross Body Bag Lincoln Black

Brilliant quality

Order arrived on time and very good quality, well made.
My son absolutely loves it , I am glad we chose house of leather

Superb jacket

The jacket arrived quickly without issue. The roll price was on point. The jacket is excellent, totally as advertised and is top quality. My only, very minor, issue is that it is a little small in places (arms specifically) but it’s a natural product and will ‘give’ a little over time. Top quality product

Quality product

I am impressed with the level of quality of the cabin luggage. It looks exactly as depicted in the image on shop.

Surprise for my husband .. he loved it very well made and exactly what he wanted ..he specifically wanted a thick masculine strap .. will definitely be shopping with House of Leather again 🤩

Good quality

Good quality item and arrived on time.

Excellent bag

Super bag and excellent value for money

Beautifully made. However, the hanging hook needs to be removable or storable as it catches on everything when you are carrying the bag. Could never put in hold of an aircraft as I would snag on the systems

Leather hat

Arrived ahead of scheduled delivery, fitted perfectly. Very pleased with the product and service

Good service

Size ordered at first was just too small but next size replaced very quickly, good quality good service

Love the leather jeans, they are very comfortable and versatility for both casual and street style. Highly recommend.

Womens Sheepskin B3 Naomi Brown Jacket

Ordered on the Friday, received by courier the next day. Absolutely love it, exactly what I have been after for years. Great fit, soft and warm.

My dad loves it thank you for your quick service as well